mantapwd Platform Privacy Notice

This page describes what data we collect when you use mantapwd and how we keep that data protected. Our privacy practices reflect the scale of our operations—we collect account information, transaction history, and device details necessary to operate our platform, process payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with applicable regulations. We do not sell personal information to advertisers or data brokers.

When you create a mantapwd account, you provide identity information (name, date of birth, address) for Know Your Customer (KYC) verification. When you deposit funds, you authorize payment processor access to your transaction details. When you use our live-dealer tables, sportsbook, or slot games, we log your activity for account history, dispute resolution, and regulatory compliance. This policy explains each category of data, our retention practices, and your rights regarding your information.

Our mantapwd platform operates internationally but restricts access to jurisdictions where local law permits. Your data may be stored on servers located outside your home country. We undertake to protect your information using SSL encryption, access controls, and regular security audits. Questions about this policy can be directed to our support team in English or Indonesian; responses typically arrive within one business day.

Data we collect on mantapwd

We collect several categories of data when you register and use mantapwd. First, we collect identity information: full legal name, date of birth, residential address, email address, and mobile number. These details form the basis of our Know Your Customer (KYC) verification and remain on file for the duration of your account. We use this information to verify your identity, prevent duplicate accounts, comply with money-laundering regulations, and contact you regarding account status or suspicious activity.

Second, we collect transaction data. Every time you deposit funds through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the payment method, amount, timestamp, and transaction ID. Withdrawal requests are similarly logged. This transaction history is necessary to process refunds, investigate disputes, and comply with financial regulations applicable in Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where our service operates.

Third, we collect gaming and betting activity data. Each time you place a wager on our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo), play slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), participate in esports betting (Mobile Legends, Free Fire, PUBG Mobile), or place sportsbook bets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP), we record the wager amount, bet type, odds, result, and payout. This data supports account reconciliation, Game Rules monitoring, and fraud detection.

KYC data

Identity information collected during account registration, including name, date of birth, and address, used for verification and regulatory compliance.

Transaction data

Deposit and withdrawal records, including payment method, amount, and timestamp, necessary for fund processing and dispute resolution.

Gaming activity

Wager history, bet amounts, game outcomes, and payouts, logged for account verification and fairness monitoring.

Device and technical data on mantapwd

Fourth, we collect technical data about how you access mantapwd. We log your device type (mobile, tablet, desktop), browser version, IP address, and approximate geographic location derived from your IP. We use cookies and similar tracking technologies to maintain your login session, remember your preferences, and measure how you navigate our platform. These technical details help us diagnose connection issues, detect fraudulent access patterns, and optimise our website and app performance across regions.

How we use your data on mantapwd

We use your data for core platform operations. Your identity information enables account creation, payment processing, and regulatory compliance—without it, we cannot operate mantapwd. Your transaction history allows us to reconcile your account balance, process withdrawals, and investigate payment disputes. Your gaming activity enables account verification (confirming you received your winnings) and fairness monitoring (ensuring our random number generators and live-dealer outcomes comply with published standards).

We also use your data for security purposes. We analyse login patterns to detect unauthorised account access; if we see a login from an unusual location or device, we may flag it for verification. We monitor betting patterns for signs of problem gambling or account compromise. We retain all data necessary to investigate fraud allegations, payment disputes, or complaints regarding game outcomes—such investigations may take weeks and require detailed activity logs.

We do not use your data for marketing. We do not share your email address with third-party marketing agencies. We do not sell your activity data to advertisers. We may contact you directly regarding your account (e.g., to confirm a withdrawal request or notify you of a payment failure), but we do not send unsolicited promotional emails based on your gaming preferences.

Data retention and security on mantapwd

We retain your KYC information (identity, address, date of birth) as long as your mantapwd account remains active and for a retention period thereafter required by applicable regulations. After account closure, we retain this data in an anonymised or archived state for the periods mandated by law—typically several years for financial records.

We retain transaction and gaming activity data for account verification, dispute resolution, and regulatory compliance. If you request a withdrawal and we process it, we retain the transaction record indefinitely to support future disputes or regulatory audits. Gaming activity (wager history, outcomes, payouts) is retained for the lifetime of your account and typically for several years after closure.

We operate servers in multiple jurisdictions; your data may be stored outside your home country. By using mantapwd, you acknowledge that your data may be processed and stored across different regulatory regimes. We apply uniform security and privacy standards globally regardless of server location.

Your rights and how to contact us on mantapwd

You have the right to request access to your personal data held by mantapwd. You can view much of this information directly in your account dashboard—your KYC details, transaction history, and gaming activity. If you need data in a different format or wish to verify what we hold, you can submit a data-access request through our support system; we respond within one business day during standard hours.

You have the right to request correction of inaccurate data. If your address on file is outdated or your name is misspelled, contact our support team with documentation supporting the correction. We update our records and acknowledge the change in writing.

You have the right to request deletion of your data, subject to legal retention requirements. We cannot delete data required by law (such as transaction records for regulatory compliance), but we can close your account and anonymise non-required data. Data deletion requests typically process within five business days.

Changes to our mantapwd privacy policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we notify users by email to the address on file. We also update the "last modified" date at the top of this policy. Continued use of mantapwd after notification implies acceptance of the updated policy. If you do not agree with any changes, you may close your account and request data deletion as described above.

Our commitment is transparency: we disclose what data we collect, how we use it, how long we retain it, and how you can access or delete it. We do not collect data beyond what is necessary to operate mantapwd, process payments through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and comply with regulations applicable across supported regions. We do not sell your data to third parties. We encrypt all sensitive information and apply strict access controls. Your privacy is fundamental to how we operate.